Frequently Asked Questions
We’re here to help.
Looking for answers? Most questions can be answered quickly by searching our frequently asked questions. Use the search tool or click on a question below.
Please refer to the Care & Maintenance Manual available in the Product Guides Section.
Refer to the clearances section in your appliance user manual and the relevant standard AS/NZS 5601.1:2013 Gas installations General installations.
This depends entirely on what you are cooking. Our woks can come with 3 different burner types, and if ordering a 2 burner or 3 burner unit you can mix and match the burner types.
- Chimney burner – Strongest burner in our range. Designed to be run at full strength and not turned down. Suitable for wok units and hot Chinese style cooking.
- Duckbill burner – Versatile burner, suitable for cooking stocks, curries and heating water and oil. Designed to have an adjustable flame. Suitable for wok or stockpot units. Popular with Malaysian, Thai and Indian restaurants.
- Dual Ring burner – Energy efficient burner with lower output. Designed to have an adjustable flame. Suitable for wok or stockpot cookers.
Warranty covers components and workmanship that fail under normal use for a period of 15 months. An optional extended warranty of 2 years is available when purchasing the unit.
Any blockages, misuse or damage caused by the customer are not covered by warranty.
Issues arising from incorrect installation are not covered by warranty.
For more information see our Warranty Terms.
Luus have service agents across Australia who are able to install Luus products. To install our appliances you need to be a licensed gas fitter/plumber.
Call Luus on 1800 993 168 or lodge an online service enqiry. Luus have service agents across Australia who are able to service not only Luus products but most other commercial gas cooking appliances also.
Still need help? If you can’t find an answer to your question send us an email.