FAQ Category: Sales & Service

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What burner should I select when purchasing my wok?

This depends entirely on what you are cooking. Our woks can come with 3 different burner types, and if ordering a 2 burner or 3 burner unit you can mix and match the burner types. A guide: Chimney burner – Strongest burner in our range. Designed to be run at full strength and not turned … Continued

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What does the warranty cover?

Luus Industries, in its reasonable discretion if it deems necessary, will repair or replace any Products purchased by the Customer to remedy any failure due to faulty workmanship or materials, provided that the Products may have acceptable variance, and any replacement or repaired Products will only be warranted for the unexpired portion of the warranty … Continued

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Who can install Luus appliances?

Luus have service agents across Australia who are able to install Luus products. To install our appliances you need to be a licensed gas fitter/plumber.

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I need a service on my gas appliance, who should I call?

Call Luus on 1800 993 168 or lodge an online service enqiry. Luus have service agents across Australia who are able to service not only Luus products but most other commercial gas cooking appliances also.

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