Warranty Registration

  • 1 YEAR WARRANTY
  • EXTENDABLE to 2 years free of charge (via simple product registration below).

This ensures customer confidence in the knowledge that support is never more than a phone call away.

The benefits to you given by this warranty are in addition to other rights and remedies you may have under law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

PROVISION OF THE WARRANTY IS SUBJECT TO:

  • The Product being paid for in full and the Customer not being in breach of these General Terms and Conditions.

  • No longer than 12 months (or 24 months if registered within 30 days) having elapsed from the date of despatch of the Products from Luus Industries’ warehouse.

  • Luus Industries’ or its representative, at its option, having access to the Products for the purposes of inspection and verification of any claim. In order to be entitled to claim under this warranty, a defect to which this warranty applies must appear and be notified to us within the warranty period.

  • A Warranty Extension Form is completed and submitted to Luus Industries at the addresses stated on this document within 30 days.

  • The Product has not been repaired or attempted to be repaired without prior authorisation from Luus Industries nor have the Products been altered in any way.

  • The Customer uses and maintains the Products in accordance with Luus Industries’ instructions and in accordance with commonly accepted operating practices.

  • Correct storage and installation of the Products in accordance with Luus Industries’ instructions.

  • Luus Industries will have a discretion as to whether it repairs or replaces a defective Product under this warranty.

  • This warranty only covers labour provided or approved by Luus Industries. It does not include any labour of the Customer or any other person.

  • To the maximum extent permitted by law, the Customer’s sole recourse, and Luus Industries sole liability, for defective Products is for the repair or replacement of the Product subject to and in accordance with this warranty and these General Terms & Conditions.

  • Certain items are only covered by a maximum of 12 months warranty, which include: pilots, piezo leads, piezo ignitors, sensors, and thermocouples

THE WARRANTY EXCLUDES:

  • Defects or malfunctions that are the result of incorrect or poor maintenance by the Customer or any third party, including but not limited to cleaning or repairing blocked or clogged burners, injectors, pilots, piezos, ignition sensors, or blocked drains, or the labour costs associated with the cleaning and maintenance of the unit itself.

  • Fair and normal wear and tear, damage or alteration to the Products arising from circumstances outside the direct control of Luus Industries, including, without limitation, power surges, disruptions or where the Products are not used for their intended purpose, or damage/blockages caused by oils, water, cleaning chemicals or food. Examples include, but not limited to damage/blockages to burners, pilots, corrosion and damage due to water hardness/chlorides from poor water quality, replacements of water filters, gaskets/seals, handles and knobs,

  • Any part of an appliance which was not orginally supplied by Luus Industries, or has been subject to misuse, neglect, alteration or changed in any manner, incorrect installation or accident that has been caused by the Customer or any other person.

  • The failure of Products that have been supplied to the Customer’s specification or design and that failure was caused by the Customer’s specification or design fault.

  • Any problem that might arise due to poor installation of the Products.

  • Any third party equipment that the Customer might have specified or which is not otherwise manufactured by Luus Industries.

  • Any installation or removal costs necessary to access or service or replace Products and any transport costs to return Product to Luus Industries. All installation, removal and transport costs will be the Customer’s sole responsibility. Luus Industries may decline to provide repairs or replacement unless these costs are pre-paid by the Customer.

To register your new product, fill in the warranty registration below and return to Luus within 14 days after installation. The warranty registration confirms that the appliance has been installed correctly by a licensed gas fitter and has been installed as per the Luus manufacturer’s instructions.

  • Product Details

  • MM slash DD slash YYYY
  • Customer Details

  • Installation Details

  • MM slash DD slash YYYY
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