Refund policy

Returns

Except for defective items supplied by Luus Industries, purchased items returned for credit will only be accepted if the Customer has obtained Luus Industries’ prior agreement in writing and the return is on the following conditions:

• Items returned must not be incomplete, damaged or otherwise imperfect. The credit allowed in respect of items returned will be subject to a service charge at Luus Industries’ rate currently in effect unless otherwise specified.

• Items cannot be rejected unless damaged or incorrectly supplied. Items specifically produced or procured to the Customer’s order cannot be returned for credit or rejected as being unsuitable or because they are no longer required by the Customer.

• The Customer is responsible for all costs associated with returning the relevant Product to Luus Industries.

• No responsibility is accepted by Luus Industries for items lost or damaged in transit during return to Luus Industries.

• Luus Industries reserves the right to charge a fee equating to 15% of the Product purchase price as a restocking fee. This restocking fee and any associated service charge is payable on demand by Luus Industries.

Cancellation

Cancellation of any purchase order by the Customer will only be effective if accepted by Luus Industries in writing in its absolute discretion. In any event, in addition to any other rights of Luus Industries, if a purchase order is terminated or cancelled by the Customer before the order is fully performed, the Customer must immediately pay Luus Industries for all work done and materials used by Luus Industries in the execution of work on the Customer’s behalf up to the date of the cancellation. Luus Industries will determine the amount payable acting reasonably.

A statement of the amount payable by Luus Industries will be final and binding in the absence of manifest error. If the Customer has paid a deposit in respect of the purchase order, Luus Industries will be able to apply the deposit towards any monies owing to it. The balance (if any) of the deposit will be returned to the Customer by Luus Industries.