Frequently Asked Questions

The ideal equipment selection depends on your menu, service volume, available utilities, kitchen layout and operational requirements. Luus can assist consultants, designers and operators in specifying the right solution for their application.

Yes. we regularly work closely with consultants, designers, dealers and operators to provide equipment specifications, CAD drawings, Revit files, and project support.

Luus equipment is available through a network of authorised dealers across Australia and New Zealand. Contact us to find your nearest dealer.

Lead times vary depending on the product range, stock availability and project requirements. Contact us or your dealer for current lead times.

Yes. Luus products are supplied and supported through a nationwide dealer and service network.

Yes. Luus regularly supplies equipment for hospitality, healthcare, education, government and large-scale foodservice projects.

Refer to the clearances section in your appliance user manual and the relevant standard AS/NZS 5601.1:2022 under Gas Installations.

Luus have service agents across Australia who are able to install Luus products. To install our appliances, you need to be a licensed gas fitter/plumber or electrician.

Yes. Modern commercial induction equipment is designed for demanding hospitality environments and provides rapid heat transfer directly to the cookware or cooking surface. Unlike traditional systems that heat the surrounding air first, induction delivers energy where it is needed most, helping maintain speed and responsiveness during peak service periods.

Not necessarily. One of the biggest misconceptions about induction is that it lacks power. In reality, many chefs find induction reacts faster to temperature adjustments because energy is transferred directly to the pan. This allows for rapid heating and precise control throughout service.

Yes. One of induction's major advantages is precise temperature control. This level of responsiveness helps chefs achieve greater consistency across services while reducing the risk of overcooking or temperature fluctuations.

Luus offers the largest range of commercial induction equipment in Australia. A broad range of equipment are available including cooktops, woks, griddles, fryers, stockpot boilers, noodle cookers, pasta cookers and steamers. This allows operators to adopt induction in specific stations or across an entire kitchen.

Induction equipment requires cookware made from magnetic materials such as carbon steel, cast iron or many grades of stainless steel. The cookware must be compatible with induction technology for energy transfer to occur effectively.

Commercial induction offers several operational advantages including:

• Faster heating
• Improved temperature control
• Reduced energy consumption
• Lower heat output into the kitchen
• Easier cleaning
• Improved workplace safety

Yes. Because induction heats cookware directly rather than producing large amounts of ambient heat, less heat is released into the kitchen environment. This can improve comfort for staff and contribute to a more manageable working environment.

Yes. Induction technology transfers energy directly to the cookware, reducing wasted heat and improving overall efficiency. Reduced energy consumption is one of the core benefits of induction equipment.

Commercial induction equipment eliminates open flames and significantly reduces exposed hot surfaces. This can help lower burn risks, improve workplace safety and reduce the likelihood of accidental ignition from nearby materials.

Yes. Many operators adopt induction as part of broader sustainability and electrification initiatives. Reduced energy consumption, lower heat waste and the removal of combustion gases can all contribute to environmental objectives.

Key considerations include:

• Electrical capacity
• Cooking application
• Kitchen workflow
• Ventilation requirements
• Future expansion plans
• User training

Induction is often most effective when considered as part of the overall kitchen design rather than as a direct replacement for individual appliances.

Yes. Modern induction solutions are available across multiple cooking platforms, allowing consultants to design highly integrated cooking suites.

Potentially. Reduced heat output may influence ventilation considerations and can contribute to more comfortable working environments. Exact requirements should always be confirmed with mechanical engineers and local regulations.

Commercial induction can be suitable for:

• Restaurants
• Hotels
• Clubs and pubs
• Aged care facilities
• Hospitals
• Educational institutions
• Quick service restaurants
• Production kitchens

Suitability depends on menu, workflow and available infrastructure.

Requirements vary depending on the equipment type, power rating and overall kitchen design. Early consultation with an electrician, consultant or kitchen designer is recommended when planning a new installation or kitchen upgrade.

Routine maintenance generally includes:

• Cleaning surfaces
• Keeping ventilation pathways clear
• Inspecting components regularly
• Scheduling preventative servicing

Because induction equipment has fewer exposed heating components, cleaning can often be simpler than traditional alternatives.

ROI depends on:

• Energy usage
• Hours of operation
• Labour efficiency
• Ventilation costs
• Maintenance costs
• Equipment utilisation

Many operators look beyond power savings alone and consider productivity, consistency and kitchen comfort when evaluating long-term value.

Absolutely. Many venues begin with a single induction station such as a wok, fryer, griddle or cooktop before expanding induction throughout the kitchen. This allows operators to gain experience, assess benefits and plan future upgrades.

Yes. we offer three burner options, and 2 burner or 3 burner units can be configured with a combination of burner types to suit your menu and cooking requirements.

Chimney Burner - Our most powerful burner, designed specifically for high-heat wok cooking and busy Chinese kitchens. Best operated at full output.

Duckbill Burner - A versatile, adjustable burner ideal for stocks, curries, sauces, and general-purpose cooking. Popular in Malaysian, Thai, and Indian kitchens.

Dual Ring Burner - An energy-efficient burner with adjustable flame control, ideal for stockpots and applications requiring lower, more controlled heat.

You can clean the wok burner using an injector removal and cleaning tool, which can be purchased from our Online Store.

While many wok burners may appear similar, burner design can have a significant impact on flame consistency, responsiveness and cooking performance. Factors such as combustion efficiency, heat distribution and control can influence how well a wok station performs during peak service periods.

Not necessarily. High output is important, but power alone does not guarantee performance. Consistent flame characteristics, responsiveness and controllability are equally important to achieving reliable cooking results and maintaining food quality during service.

For some operations, yes. However, kitchens producing high volumes of stir-fries, noodles, soups, steamed dishes and roasted products may benefit from purpose-built equipment designed specifically for these cooking methods.

Purchase price is only one factor. Operators should also consider durability, performance, serviceability, workflow improvements and long-term operating costs when evaluating equipment.

No. Many Asian kitchens rely on a combination of wok stations, noodle cookers, stockpot boilers, steamers, teppanyaki grills and roasting equipment to support efficient production and menu diversity.

Different cooktops can vary significantly in burner design, heat distribution, recovery performance and overall construction quality. These factors can affect cooking consistency and operational efficiency during busy service periods.

Not necessarily. Kitchen performance depends on how equipment, workflow, staff movement and available space work together. Equipment selection is only one part of an effective kitchen design.

No. Productivity is often driven more by workflow and station design than kitchen size. A well-planned cookline can outperform a larger kitchen with poor layout and inefficient processes.

No. Modular cooking systems can benefit kitchens of all sizes by improving workflow, flexibility and future expansion opportunities.

The initial purchase price is only part of the total cost of ownership. Reliability, service support, lifespan and operational efficiency can have a much greater impact on long-term value.

Reliability is critical. Equipment downtime can disrupt service, increase labour pressures and negatively impact customer experience. The Professional Series is specifically engineered for reliability in demanding hospitality environments.

You can directly contact our service team on 1800 993 168 or lodge an online service enquiry. We have service agents across Australia who can service not only Luus equipment but most other commercial electrical and gas cooking appliances. Make sure to have your equipment model, serial number, and a description of the issue ready to help us assist you faster.

Zanussi Professional is a leading European commercial kitchen equipment brand, trusted by hospitality operators worldwide. Through Luus, Australian customers can access a range of premium cooking solutions designed for performance, reliability and efficiency in demanding commercial kitchen environments.

The Zanussi Professional range available through Luus includes:

• Combi Ovens for precision cooking and menu versatility.
• Blast Chillers for improved food safety and production workflows.
• EVO700 Series Cooking Equipment for flexible, modular kitchen design.
• EVO900 Series Cooking Equipment for heavy-duty performance in high-volume commercial kitchens.

These solutions are designed to help operators improve productivity, consistency and efficiency across a wide range of foodservice environments.

Yes. Zanussi Professional equipment is designed for demanding commercial environments, including restaurants, hotels, hospitals, aged care facilities, education campuses and large-scale catering operations.

Zanussi combi ovens combine steam, convection and combination cooking modes in a single appliance, helping kitchens improve consistency, efficiency and food quality while reducing labour requirements.

Yes. Depending on the application, a combi oven can perform the functions of several traditional appliances, including steamers, convection ovens and roasting ovens.

Yes. Zanussi combi ovens are designed with intuitive touchscreen controls, programmable cooking cycles and automated cleaning programs to simplify day-to-day operation.

Blast chillers rapidly reduce food temperatures after cooking, helping improve food safety, preserve food quality and support cook-chill production methods.

Standard refrigeration is not designed to cool hot food quickly enough. Blast chilling helps food pass safely through critical temperature zones while maintaining texture, appearance and shelf life.

Yes. Luus provides access to replacement parts and service support for Zanussi Professional equipment throughout Australia.

For technical support, servicing or spare parts enquiries, contact our service team and provide your equipment model and serial number for faster assistance.

Yes. Zanussi Professional products are commonly specified for hospitality, healthcare, education and institutional foodservice projects. Luus can provide technical documentation and specification support.

Many Zanussi Professional products are designed to help reduce energy, water and detergent consumption while maintaining high performance and reliability in commercial environments.

Yes. we maintain a comprehensive range of replacement parts to support our equipment and help minimise downtime. Contact our service team with your model and serial number for assistance identifying the correct part.

Simply contact us with your equipment model and serial number. Our team can help identify the correct component and advise on availability and lead times. You can also browse our Spare Parts page if you know the specific part you require.

The model and serial number can typically be found on the equipment data plate. Providing these details ensures we supply the correct replacement parts and service information.

For safety and warranty reasons, Luus recommends that parts installation is carried out by a qualified technician. Gas and electrical components should always be installed by appropriately licensed professionals.

Regular servicing is recommended to maintain performance, efficiency, and safety. The service frequency will depend on usage levels and the type of equipment installed.

To help us provide the fastest assistance, please include:

• Model number
• Serial number
• Site location
• Description of the issue
• Photos or videos where applicable

Yes. Our technical support team can assist with troubleshooting, servicing guidance, installation questions, and replacement part identification.

Before requesting service, check that all gas, water, and electrical connections are operating correctly and that any emergency isolation switches have not been activated. If the issue persists, contact Luus technical support.

We offer a 12-month warranty for parts and labour with an additional 12 months if the equipment is registered via the Luus Warranty Registration Page within 30 days of purchase. Please refer to the warranty information supplied with your equipment or contact Luus for product-specific warranty details.

Warranty coverage generally commences from the date of installation or purchase, subject to the terms and conditions of the applicable warranty.

Warranty typically covers manufacturing defects in materials and workmanship under normal operating conditions. Specific inclusions and exclusions are outlined in the product warranty documentation.

Warranty does not typically cover: 

• Improper installation
• Misuse or neglect
• Lack of maintenance
• Damage caused by unauthorised modifications
• Consumable components subject to normal wear and tear

Some products may require registration to activate warranty benefits. Check your product documentation or contact Luus for guidance.

To lodge a warranty claim, contact Luus and provide:

• Proof of purchase
• Model number
• Serial number
• Description of the issue
• Supporting photos where applicable

The use of non-approved or non-genuine replacement parts may affect warranty coverage and equipment performance. Luus recommends using genuine replacement parts wherever possible.

Warranty coverage for labour and travel may vary depending on the product, installation location, and warranty terms. Contact Luus for clarification regarding your specific equipment.

Luus continues to provide technical support, servicing assistance, and replacement parts well beyond the warranty period, helping maximise the lifespan of your equipment.

Regular preventative maintenance, operator training, routine cleaning, and timely servicing can significantly reduce the risk of equipment downtime and extend equipment life.