Frequently Asked Questions
What burner should I select when purchasing my wok?
This depends entirely on what you are cooking. Our woks can come with 3 different burner types, and if ordering a 2 burner or 3 burner unit you can mix and match the burner types.
A guide:
- Chimney burner – Strongest burner in our range. Designed to be run at full strength and not turned down. Suitable for wok units and hot Chinese style cooking. Turning burner down may lead to incomplete combustion and sooting.
- Duckbill burner – Versatile burner, suitable for cooking stocks, curries and heating water and oil. Designed to have an adjustable flame. Suitable for wok or stockpot units. Popular with Malaysian, Thai and Indian restaurants.
- Dual Ring burner – Energy efficient burner with lower output. Designed to have an adjustable flame. Suitable for wok or stockpot cookers.
What clearances need to be taken into account when these cookers are installed?
Refer to the clearances section in your appliance user manual and the relevant standard AS/NZS 5601.1:2022 under Gas Installations.
Who can install Luus appliances?
Luus have service agents across Australia who are able to install Luus products. To install our appliances you need to be a licensed gas fitter/plumber or electrician.
What is the best way to clean my Wok Burner?
You can clean the wok burner using an injector removal and cleaning tool, which can be purchased from our Online Store.
I need a service on my electric\gas appliance, who should I call?
Call Luus on 1800 993 168 or lodge an online service enquiry. Luus have service agents across Australia who are able to service not only Luus products but most other commercial electrical and gas cooking appliances.
What does the warranty cover?
Luus Industries, in its reasonable discretion if it deems necessary, will repair or replace any Products purchased by the Customer to remedy any failure due to faulty workmanship or materials, provided that the Products may have acceptable variance, and any replacement or repaired Products will only be warranted for the unexpired portion of the warranty period being for 12 Months Parts & Labour (+ additional 12 months if product has been registered via the Luus website within 30 days of purchase) attached to the original Products. The benefits to you given by this warranty are in addition to other rights and remedies you may have under law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Any blockages, misuse or damage caused by the customer are not covered by warranty.
Issues arising from incorrect installation are not covered by warranty.
For more information see our Warranty Terms.